Refund Policy
1. Quality Guarantee
We stand behind the quality of our prints. If you're not satisfied with the quality of your prints, we offer:
- Free reprints of the same order
- Full refund of your purchase
- Store credit for future orders
2. Refund Eligibility
Refunds are available under the following circumstances:
- Print quality issues
- Incorrect order fulfillment
- Damaged prints during shipping
- Technical issues with digital downloads
3. Refund Process
To request a refund:
- Contact our customer service within 7 days of receipt
- Provide order number and photos of the issue
- Return the prints if requested
- Wait for our review and response
4. Timeframe
Refund requests must be made within 7 days of receiving your order. Processing time for refunds is typically 5-7 business days after approval.
5. Shipping Costs
Shipping costs for returns are covered by Mavexo in cases of:
- Quality issues
- Incorrect orders
- Damaged items
For other cases, return shipping costs are the customer's responsibility.
6. Digital Products
For digital products and downloads:
- Refunds are available within 24 hours of purchase
- No refunds after download or use
- Technical issues will be addressed with support
7. Custom Orders
For custom photo products:
- Refunds available before production begins
- Partial refunds for completed custom orders
- No refunds for personalized items
8. Payment Methods
Refunds will be issued to the original payment method used for the purchase. Processing times may vary by payment provider.
9. Exceptions
We reserve the right to deny refunds in cases of:
- Abuse of the refund policy
- Intentional damage to products
- Fraudulent claims
10. Contact Us
For refund-related questions or to initiate a refund, please contact us at:
Email: refunds@mavexo.com
Phone: (555) 123-4567